This guide will help you fix errors in the setup of an email account in Outlook 2013 and older versions of Outlook 2016.
If you are adding a new mail account, refer to our Outlook setup guide.
Replace example.com with your domain name
Check existing account settings
- Launch Outlook and select File on the top left menu bar
Account Settings
- Select Info then Account Settings and then click on Account Settings…
Select your email account
- Select the relevant account and click the Change button within the Email tab
Check your account settings
- Ensure that the information is correct as below – replacing with your own name and domain
• Account Type can be POP or IMAP
• Incoming mail server starts with mail. followed by the domain name e.g. mail.example.com*
• Outgoing mail server starts with smtp. followed by the domain name e.g. smtp.example.com*
• User Name is the full email address
• Password is correct, or reset it via your hosting server access.
• Require logon using SPA is not ticked
- Click More Settings
Check outgoing Server settings
- Select the Outgoing Server tab.
• Ensure that the My outgoing server (SMTP) requires authentication checkbox is ticked
• Use same settings as my incoming mail server is selected
Check Advanced settings
- Select the Advanced tab and ensure that your settings are as below:
• Incoming server: 995 (POP) or 993 (IMAP)
• Use the following type of encrypted connection: SSL
• Outgoing server (SMTP): 465
• Use the following type of encrypted connection: SSL
- Click OK and then Next.
Test Account Settings - Let the test complete and then click Close.
Complete Setup
Your account is now set up correctly, click Finish.
Note: In isolated cases mail.domain (e.g. mail.example.com) and smtp.domain won’t work. In these cases you will need to use the server name instead e.g. www14.jnb1.host-x.net
